The customer support that you will receive from your hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with a current account. Prompt and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a real web hosting supplier and not from a reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it's likely that you will wait for a day or two so as to get a reply to any kind of query, so your sites may stay offline for ages. However, a company that provides various options for communication and has a support crew that is available all the time will assist you to right away and help you minimize or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Hosting

We provide 24/7 customer, billing and tech support for all of our hosting. Even if you are not our client yet and you have some questions, we can give you a hand without delay and provide the necessary info, so as to give you the choice to make the very best decision when you get a new web hosting account. We are available anytime, including holidays and weekends, and we provide you with various means of communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we have several phone numbers globally, so that you're able to call the one that is closer to you. The max response time for your email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for days to get assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you get a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and general questions. Our agents can assist you to find the most suitable package or supply you with info about our servers, to check if the system requirements for your sites are met. When you're an existing client, you can also get in touch with us via electronic mail or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that any time you use any of these two methods of contact, you'll get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. If you've used the web hosting services of other suppliers, even big ones, you are able to compare the response time due to the fact that it ordinarily takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Servers

With our VPS servers, you will never need to wait for more than an hour to receive help for any type of situation that you could experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets which you open via your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries around the world and a live chat service where we can help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different ways of communication, so whatever your question or issue is, there is always somebody to help you without delay. In case you need help with third-party software, that you cannot set up or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone when you operate an entire server, so each and every dedicated server that we provide comes with 24/7 support with one-hour reply time warranty regardless of the situation. The service is free of charge for any difficulties with the server or the software that was installed by our admins through the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail message, and the actual answer time for either rarely exceeds 30 mins since we have admins available 24x7. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server plan from the billing Control Panel.