Integrated Ticketing System in Hosting
Our hosting feature an integrated ticketing system, which is included in our custom Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia enables you to manage everything associated with the web hosting service itself in the very same place – invoices, web files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few clicks of the mouse without signing out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of informational articles, which will supply you with additional information and which may help you resolve any particular issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account in a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or face an obstacle, you can get in touch with our technical support staff members momentarily without the need to go through an entirely different admin console. You can look through your files or check different settings in your account while submitting a new ticket or reading the response to an older one. In case you’ve got a multitude of tickets and you wish to find a given one, you can resort to the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in no more than an hour regardless of the essence of your enquiry or problem.