When your hosting company offers live chat support, you're able to talk with an agent in real-time and learn helpful info or get a problem resolved in a very timely manner. The basic advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with world wide web access, so you won't pay any rates in case you're in another state or country. In addition, it is simpler to copy and paste data like domains, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the telephone. The live chat is also a much faster solution to contact your website hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some problem requires some more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you won't waste time - something that's not possible in case you're on the phone.

Live Chat Support in Hosting

As we believe that a lot of problems are often resolved when you chat with a live person, we offer a live chat service for all of our prospective and active clients. Our chat is accessible every single day and our customer support representatives can assist you with a number of questions and issues. In case you aren't our customer yet, you're able to find out more about our hosting plans and the web hosting platform in general so as to make sure that your web sites will operate effectively on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our services, you can join us on the live chat and we will provide you with the necessary information or assist you to troubleshoot the problem. You will need to open a trouble ticket for some issues that require longer time or the assistance of a system administrator, but for a number of standard problems you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, therefore any time you have any kind of questions regarding our semi-dedicated servers, you will be able to talk with our customer support team at any time regardless if you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and general questions and problems, yet we will assist you with many tech questions too. We will help you pick the right plan for your websites in case you don't have an account yet, we can answer all the billing questions or concerns you could have or we can help you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done promptly as our live chat service is online all the time, every single day. No matter when you need help, you are able to talk with a representative and save time and effort.