One-Hour Response Guarantee in Hosting
Our guaranteed maximum reply time for any client support ticket that you post or any e-mail that you send is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the nature of your inquiry or problem might be, we will lend you a hand right away and will supply you with the needed info to solve any problem with your websites. The real reply time commonly doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting around for hours on end to get a problem sorted out or what is even worse than that – waiting one whole day only to get a response that more information is required whilst nothing is fixed. We’ll give you assistance without any delay since we know precisely how precious time can be in the dynamic digital space. The one-hour reply guarantee applies to any billing or technical query that you may have related to our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our extremely fast support service. You will receive a reply to any ticket posted through the hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes substantially less time to explore and resolve a problem. We will give you more details if the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be the same and given that our support team is available 24-7, you will get timely assistance for any billing, technical or general issue regardless of the hour.