You'll find a lot of hosting suppliers out there, still the majority of them are resellers that have limited resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you will have via this particular way of communication may vary based on the supplier - several of them provide you with expert telephone support, various others offer basic and customer support only because some matters are more time-consuming and it's faster and easier to be resolved with a support ticket, especially when the situation has to be escalated. Nonetheless, it's good to find that you can contact your hosting supplier because there are a lot of small issues which can be taken care of effectively and in a very timely manner with a telephone call, not mentioning that you'll be able to get more details for the services before you become a customer.

Phone Support in Hosting

We know that the option to communicate with a live consultant is very important, for that reason we have three support lines around the globe (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our hosting, for example, you'll be able to give us a call and find more about our services before you order to ensure that we do cover all the system requirements for your sites. Following the purchase, you can get in touch with us about all of the sales and / or billing issues you may have, or get any general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

Every time you need more info regarding the semi-dedicated servers that we supply, you're able to call some of the three support lines that we have around the world - in the United States of America, the UK and Australia. In this way, you can check ahead of time whether our services are appropriate for your websites. In case you're already our customer and you own a semi-dedicated account, you will be able to get in touch with us on the phone for fourteen hours every day about any type of billing or common questions. For strictly technical issues you're able to employ our ticketing system so as to get in touch with our technical support because sometroubles just need longer time to be resolved, still we can assist you on the phone with countless minor tech issues as well, saving you time and efforts.