Phone Support in Hosting
We know that the option to communicate with a live consultant is very important, for that reason we have three support lines around the globe (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our hosting, for example, you'll be able to give us a call and find more about our services before you order to ensure that we do cover all the system requirements for your sites. Following the purchase, you can get in touch with us about all of the sales and / or billing issues you may have, or get any general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you track the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
Every time you need more info regarding the semi-dedicated servers that we supply, you're able to call some of the three support lines that we have around the world - in the United States of America, the UK and Australia. In this way, you can check ahead of time whether our services are appropriate for your websites. In case you're already our customer and you own a semi-dedicated account, you will be able to get in touch with us on the phone for fourteen hours every day about any type of billing or common questions. For strictly technical issues you're able to employ our ticketing system so as to get in touch with our technical support because sometroubles just need longer time to be resolved, still we can assist you on the phone with countless minor tech issues as well, saving you time and efforts.