Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a 60 min response guarantee for each trouble ticket or email that you send to our technical support team. We will swiftly respond to all the typical queries and forward the issue to our server administrators in case any additional assistance is needed. If you make use of the Optional Admin Services package, we will perform any of the included server management services at a time that has been discussed with you preliminary.
A Top–Notch Customer Service
- We’ll be online for you 24x7x365 to answer any queries that you may have connected with our Site Control Panel and any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need assistance handling server administration procedures, take a glance at our Optional Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Every dedicated server includes our free Site Control Panel, which offers an in–depth knowledgebase and a group of educational video tutorials. Whenever you need assistance working with the Site Control Panel, just click the Help or Videos buttons located in the upper right corner.