Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Site Control Panel you can find a detailed Help Center section offering numerous articles and regularly asked questions. They are compiled by our support team of capable techs. Just type in your question and our smart system will provide you with the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • For those who’d like to learn how to take care of a typically experienced issue by watching a tutorial video clip, we have added a collection of video tutorials to our Site Control Panel. All the tutorial video clips are short and easy to understand. They offer step–by–step demonstrations of various web site management operations.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer service and come with a 1–hour ticket response guarantee. Our qualified technical support engineers will be online 24–7–365 and will resolve any issue that you might stumble upon within less than sixty minutes after the trouble ticket submission. Normally, a response will be provided to you within twenty minutes.