Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Guarantee

  • Our group of qualified professionals will do their best to answer to your advice demands in about 1 hour. If, however, the situation you have come across demands the help of the Administrators’ =Team,= we are going to forward the ticket to the administrator on shift and will post a note to inform you.

  • Top quality support service

  • Qualified Customer Assistance Service

  • Our client assist Department will be working for you 24x7x365 to to take care of all help request tickets that you submit. We offer customer assistance for the apps that are pre–installed on your hosting server. These include our in–house designed Site Control Panel, the chosen OS as well as the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • Each section of the Site Control Panel that is included free of cost with your VPS has an internal article base. One can find an array of descriptive how to posts and a group of step–by–step video training materials that display all the regular website managing jobs. You can start using them by simply clicking the Help or Video keys in the upper right part of each Control Panel section.